ORDERING INFO

What payments methods do you accept?

The store currently accepts payment via secure credit and debit card payments processed by Paypal.

Postage info

Orders are posted out once or twice a week, but very occasionally orders can take up to two weeks to dispatch. All orders are shipped untracked through Royal Mail. However if you make a larger order and wish to arrange a more secure tracked shipping option, please contact us via email = vampirehag@gmail.com

Ordering from the UK

We ship our orders via 2nd class mail.
Royal Mail aims to deliver 2nd Class mail within 2-3 working days but can take up to 2 – 4 weeks during busier periods.

Ordering from the EU

Please note: due to recent EU import VAT changes, customers from the EU will be liable for VAT and handling charges on all orders when they enter their destination country. by ordering from us your accept responsibility for these charges.

We send our overseas orders via International Standard Postage.
Standard Postage is untracked, and are aimed to be delivered in 3-5 working days, but we have known them to take up to a month or more.

Ordering from the Rest of the World

We send our overseas orders via International Standard Postage.
Standard Postage is untracked, and are aimed to be delivered in 6-7 working days, but we have known them to take up to a month or more.
International orders may have customs duties and taxes applied when they reach their destination country, for which you will be liable. Please check your country’s rules for importing from the UK if you are unsure.

Changing or cancelling your order

If you would like to change or cancel your order please email us as soon as possible! If your order has not yet been posted we will be able to make any adjustments for you.

Problems with your order

If you have any issues with your order please email us and we’ll get back to you as soon as possible. Please do not try to contact us via social media accounts – we may miss it, especially DMs 🙁

What is your returns policy?

Email us – we’ve never had any issues requiring returns but you can return your order within 14 days of receiving your order by emailing vampirehag@gmail.com for a full refund, minus shipping costs (return shipping costs to be covered by yourself). Refund will be credited when we have received the item back. Your refund is processed through paypal. Refunds and/or replacements are also available for lost or damaged orders on case by case basis.